Refund policy

Returns & Refund Policy

We have a 14-day return policy: you have 14 days after receiving your item to request a return, in line with the EU right of withdrawal.

To be eligible, your item must be unworn, in its original condition and packaging, and you'll need your order number or proof of purchase.

How to start a return: contact us at support@auverine.com with your order number. We'll confirm eligibility and provide the return address and instructions. Items sent back without requesting a return first will not be accepted. Return shipping costs are the customer's responsibility — we recommend a tracked service, as we cannot be responsible for returns lost in transit. Original shipping costs are non-refundable.

Personalised items: engraved and personalised pieces are made to your specifications and are exempt from the right of withdrawal under EU consumer law. They cannot be returned or exchanged — unless they arrive damaged or with an error on our side, in which case we will replace them free of charge.

Earrings: for hygiene and safety reasons, earrings are also exempt from return once the sealed packaging has been opened, unless they arrive damaged, faulty or incorrect.

Damages and issues: please inspect your order upon reception and contact us within 14 days with a photo if your item is defective, damaged, or incorrect. We'll replace it or refund you in full, including shipping — whichever you prefer.

Exchanges: the fastest way is to return the eligible item and place a new order once the return is accepted.

Refunds: we'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. Banks may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at support@auverine.com.